Missed-call text-back
When a call is missed, a consent-aware text can reach out — with a real opt-out path.
One dashboard for every store: phones answered 24/7, flags you cannot ignore, machines and people in one place.
Built by a 9-location laundromat owner for his own stores — then opened as a multi-tenant ops platform.
Store phones
24/7 AI receptionist
Answers every store line with a clear persona, discloses that it’s AI, and escalates to a human when needed.
Most of those calls are the same four questions. Your attendant answers them with their hands full, or nobody answers at all and the caller drives to whoever picked up.
What owners get
Outcomes you can run the business on
Benefit first. One plain sentence each. No invented metrics.
Every call visible
Calls are logged, categorized, and viewable per location so nothing disappears into voicemail limbo.
Flags you can’t ignore
Complaints, money issues, and incidents surface to the owner queue — not buried in a transcript.
Owner morning brief
A daily digest of what needs attention so you start the day knowing the exceptions, not hunting them.
Machine & revenue analytics
Turns and demand by machine size/tier and per location — see which stores are busy and which need a look.
Card & loyalty on the phone
The receptionist can handle balance and loyalty questions on live calls so customers aren’t bounced around.
Staff scheduling & time-off
Schedule and time-off context sits beside staffing and payroll gates — cover gaps without a separate scramble.
Recording & review
Listen back and coach from call recordings kept with unlimited retention — CallsBack.ai never deletes your call audio.
Reliable ops backbone
Critical data is backed up off-site nightly so a bad disk doesn’t erase your call and ops history.
How it works
From ring to resolved — on your phone-sized attention span
A customer calls any store. AI answers. The call resolves, gets flagged for a human, or misses and texts back. You see it on the dashboard and in the morning brief.
AI receptionist answers with live store facts — callbacks and warm handoffs land on your dashboard.
Full platform
More than phones — the whole ops day
Card-system integration, wash-dry-fold boards, staffing, marketing, and approve-before-send outbound — in one multi-store cockpit.
Fleet & floor
Live store health, machine demand, cameras, and climate checks in one map — not five apps.
Wash-dry-fold & counter
Drop-off boards, order lookup, retail tickets, refunds, and supply orders your floor can run.
People & payroll gates
Timesheets, schedule gaps, hiring intake, and garnishment checklists before money moves.
Phone, chat & reputation
AI line, live chat, call review, and Google reply drafts next to the same customer lane.
Marketing & your brand
Campaigns, loyalty tools, and public-site controls — customer sites stay yours.
Multi-store platform
Per-chain workspaces, role queues, and approve-before-send outbound so automation stays gated.
The day
Software that has to survive a Sunday
Every store runs the same shape of day. LaundryOS is built around that shape, not around a reporting calendar.
Open
Walk the floor already knowing what broke overnight and which store is short-staffed.
The rush
Drop-off orders move on one board — tagged, weighed, and findable when someone calls about a bag.
Close
What happened today is already written down, so tomorrow does not start with guesswork.
Flagship customer
9-store Des Moines chain running LaundryOS in production
A Better Cards, LLC company · The Laundry Place
The Laundry Place runs LaundryOS across its Des Moines stores for fleet dashboards, wash-and-fold drop-off, card-system health, climate checks, payroll gates, AI phone, hiring and staff queues, marketing and review drafts, and live customer balance bridges — the same platform available to new operator tenants.
These store photos are live tenant photography — not stock art. Names used descriptively, not as endorsements. Product details →
Pricing
Pilot, Fleet, and Enterprise
Same product platform at every stage — start on a few stores, then roll the fleet.
1–3 locations
Pilot
Early-access pricing
Phased rollout with shared onboarding support
4–15 locations
Fleet
Per-location monthly
Volume pricing — request a fleet quote
16+ locations or multi-org
Enterprise
Custom agreement
Dedicated onboarding + integration planning
Ready to evaluate LaundryOS?
Request a demo — we map your stores and phone setup, not a slide deck of vaporware.