The owner
You usually find out a dryer is down when the refund requests start. The fleet map tells you first — and tells you which store, which machine, and how long.
One cockpit for every store.
Run every laundromat location from one dashboard — machine health, wash-dry-fold, staffing, payroll gates, climate checks, marketing, and an AI phone line that actually answers.
Six-scene walkthrough — cards, payroll, scheduling, HVAC checks, AI phone, garnishments, and customer context in one operator workspace (9 Des Moines stores live).
Live today on The Laundry Place — 9 Des Moines stores.
Who it's for
Three people, one bad afternoon
A dryer quits at the busiest store on a Sunday. Everyone in the building feels it differently. This is what changes for each of them.
The attendant
They're elbow-deep in a drop-off order with the phone ringing and someone waiting at the counter. The phone stops being the thing they have to drop everything for.
The person calling
They want your hours, a price, or the bag they left on Tuesday. At 9pm they get an answer instead of a voicemail box nobody checks until morning.
What you get
We built the operator product — dashboards, drop-off boards, staff queues, thermostat checks, tenant bridges, and AI ops — then connected the systems you already run.
It is one login, on the counter laptop you already have open. Nobody has to learn a new job to use it.
Fleet map
Every location visible at a glance — health, cameras, monitoring, and workload across the chain.
Machines & cards
Card satellite health and mixed card systems where stores differ — one operator view, not five vendor portals.
Drop-off board
Intake → Process → Ready kanban your floor can run — bags stop living in sticky notes and texts.
People & payroll gates
Timesheet checks, schedule gaps, unemployment notices, and garnishment mail — each gets a gate before payroll submit, not a buried email thread.
HVAC & climate checks
Store thermostat readings and too-hot / too-cold alerts in the ops cockpit — climate stops living only in a separate HVAC app.
Staff queues & team chat
Owners, managers, and field leads get checklists, hiring, messaging, and follow-ups — work that used to vanish into personal texts.
Phone, chat & AI ops
AI receptionist with live store facts, customer live chat, and call-quality review — callbacks and warm handoffs land in the same workspace.
Marketing & your brand on the web
Campaigns, loyalty, site CMS, and reputation drafts in one hub. Customer sites stay yours with live balance, loyalty, and WDF pricing underneath.
Connects to: Card systems · Mixed payment platforms · Payroll · Scheduling · Store HVAC / climate · AI phone receptionist · Google Business Profile · Wash-dry-fold / drop-off
Machines
A dead machine is quiet. That's the problem.
Nobody calls to tell you washer 14 stopped taking cards. It just earns nothing until someone happens to notice. LaundryOS watches the fleet so the machine tells on itself, and the work order lands on somebody's list instead of in a text thread.
Full capability catalog
Every public capability we ship — browse by area, then request a demo on your store count and card systems.
Fleet & machines
Live health and revenue across every store.
9 capabilities
Card satellite status
Per-location online/offline health and collections in the fleet view — better than living only in a separate card admin portal.
Store HVAC checks
Store thermostat readings and too-hot / too-cold alerts in the ops cockpit — better than living only in a separate HVAC app.
Machine turn heatmap
Demand and turn patterns that surface theft-prevention and staffing signals.
Mixed card systems
Mixed card and payment platforms tracked together in one tenant.
Theft-prevention reports
Machine-start vs receipt variance reports for attendant accountability.
Store hours management
Per-location hours overrides for AI phone grounding and ops displays.
Revenue & demand analytics
Chain and per-store money lanes, turn demand, and operator boards that surface what needs a look — without hopping vendor report portals.
Store camera viewing
Pull live store cameras into the same operator workspace as floor and location health — no separate NVR app for a quick check.
Store monitoring alerts
Door, connectivity, and site health exceptions land beside the rest of the fleet queue.
Wash-dry-fold & retail
Counter workflows that match how stores actually run.
9 capabilities
Drop-off kanban
Intake → sort → wash → dry → fold → ready board — modern multi-store UX that matches public WDF POS capability and sits in the same cockpit as card health and staff queues.
Order lookup
Find orders by name, phone, or order number at the counter — faster than hunting a legacy history screen mid-rush.
Retail counter sales
Quick retail tickets alongside drop-off in one board — not a separate POS silo with another login.
Repair tickets
Maintenance tickets tied to location so field issues do not live only in texts.
Pickup & delivery types
Order types for pickup/delivery workflows alongside walk-in drop-off.
Till & cash drawer
Open/close shift, add cash, payouts, and drawer events logged per store.
Scale, labels & card pay
Legal-for-trade scale capture, thermal receipt/bag label queue, and merchant card payment intents.
Refund approval queue
Request and approve customer refunds with order references — human-gated.
Supply ordering
Store supply order workflow in the money/ops lane — restocks tracked with the rest of the chain work.
Integrations
Card systems, equipment, telephony, and payroll-adjacent ops.
7 capabilities
AI phone handling
Inbound AI receptionist with live tools — hours, pricing, floor counts, staff on site, Free Dry, hiring intake, machine issues/refunds, caller email/SMS, callbacks, and warm transfer — better than outsourced answering that invents store facts.
Loyalty coupons
Create and redeem promo codes alongside live loyalty bridges.
Store HVAC monitoring
Thermostat status and climate alerts per location in the same ops cockpit as floor work.
Loyalty & balance bridges
Live card balance and reload tiers for tenant customer websites.
WDF pricing publish
Wash-dry-fold $/lb rates published to branded marketing pages.
Maintenance work orders
CMMS-style shop work and repair follow-through in the machines lane — field issues stop living only in texts.
Discounts & promos
Promo and discount tools beside loyalty — run offers without a separate coupon spreadsheet.
Staff & ops hub
Role inboxes, gated outbound, and follow-through.
16 capabilities
Employee clock-in
Per-location labor clock-in / clock-out with active shift visibility on the dashboard.
Lock screen / switch user
PIN lock and attendant switch so the counter stays secure between shifts.
Role-based work queue
Owner, manager, field, and HR lanes — escalations vs day-to-day inbox.
Gated email & SMS
Outbound staff/vendor messages previewed and approved before send.
Waiting-on matters
Track who you are waiting on, with follow-up cadence and confidence gates.
Payroll deduction checklists
Garnishment and child-support operational checklists — not legal advice.
Culture program
Tenant culture playbooks injected into ops context for consistent leadership habits.
Store operational checklists
Attendant shift tasks, weekly tasks, and manager field audits per location — editable templates with store overrides, tracked in the ops hub.
Performance Checklist
Manager evaluations on the handbook 5.0 scale with position thresholds, PIP flags, and promotion bands — tracked per location on Staffing.
Performance Dashboard
Leadership rollup of checklist averages, under-evaluated attendants, PIP flags, promotion bands, and handbook-aligned Points Key (NCNS=3, 5+ path).
Customer support tickets
Open and close support tickets without leaving the ops cockpit.
Employee help desk
Attendant help requests with priority and resolution tracking.
Scheduling context
Schedule context beside staffing and payroll gates — cover gaps and hours checks in one place.
Hiring & applications
Open roles and applicant intake in the ops cockpit — same workspace as floor and phone hiring questions.
Team messaging
Staff chat and reach-out from the dashboard so day-to-day coordination is not scattered across personal texts.
Customer live chat
Website chat threads next to tickets and call follow-ups — one customer lane for the floor and the office.
AI & intelligence
Retrieval-grounded context — not a generic chatbot bolt-on.
9 capabilities
Review response drafting
AI-assisted Google review drafts with human approve-before-send.
Ops knowledge base
Answers grounded in your locations, playbooks, and operator context — not a free-floating chatbot.
Assistant conversation QA
Flag refund and equipment threads from customer assistants before they hit reviews.
Ops canvases
Operator insight boards (Reception 24/7 metrics, people-value scoreboard) published into the product — live in LaundryOS, not buried in separate tools.
Competitive intel
Market and competitor signals surfaced for operators — not buried in slides.
Google Business post drafts
Draft local posts for approve-before-publish — alongside review drafting.
Call quality review
Review how phones are handled — AI line and human follow-ups — so coaching and callbacks stay visible.
Public site CMS
Controller hub for thelaundryplace.com blog, media, and site chrome on TLP Postgres.
Marketing workspace
Campaigns, loyalty tools, public-site CMS, reputation, and follow-up destinations in one operator marketing hub.
Multi-tenant platform
Deploy per chain; keep customer sites on your brand.
5 capabilities
Multi-tenant orgs
Per-org configuration, launch preferences, and isolated operator workspaces.
White-label customer sites
Your brand on the website; LaundryOS bridges power live balance, loyalty, and pricing underneath.
Autonomous action audit
Category toggles and audit trail for what automation is allowed to do — clearer than opaque vendor automation with no operator gate.
Needs-attention home
Owner and manager exception queues surface what to clear first — payroll, callbacks, floor, and follow-ups.
Locations hub
Per-store pages for health, staffing, and local ops — jump from the fleet map into one site without losing context.
In production
The Laundry Place
The Laundry Place runs LaundryOS across its Des Moines stores for fleet dashboards, wash-and-fold drop-off, card-system health, climate checks, payroll gates, AI phone, hiring and staff queues, marketing and review drafts, and live customer balance bridges — the same platform available to new operator tenants.
Counter POS replacement
Wash-dry-fold without a separate counter silo
Phased replacement — software kanban and fleet context live today in one operator cockpit; floor register/tender cuts over store-by-store after owner pilot, not a rip-and-replace overnight.
The board is the same one the folding table works off, so an order's status is whatever the person holding it last said it was — not a guess from the front counter.
- 6-stage intake → ready board matches industry WDF workflow
- Same session as card health, HVAC checks, AI phone, and staff queues
- Multi-tenant — not a one-chain custom build
- Live customer-site WDF $/lb bridges with your brand out front
Better than juggling vendor portals
One product instead of a pile of logins — clearer for multi-store operators.
| Instead of | LaundryOS |
|---|---|
| Legacy wash-dry-fold counter POS (register apps and clipboard workflows) | Drop-off kanban, intake, order lookup, retail log, counter ops, repair tickets Phased replacement — software kanban and fleet context live today in one operator cockpit; floor register/tender cuts over store-by-store after owner pilot, not a rip-and-replace overnight. |
| Card-system admin portals alone | Fleet card satellite status + collections signals Per-store health and collections in the operator dashboard — no tab-hopping five vendor portals to know which location is down. |
| Standalone HVAC / thermostat apps alone | Store climate checks + too-hot / too-cold alerts in the ops cockpit Climate status lands beside floor and payroll work — not a separate app staff forget until a customer complains. |
| Outsourced answering / generic call centers | AI phone handling — live pricing/floor/hiring tools, caller email/SMS, callbacks, warm transfer A full ops desk on the store line: grounded hours, pricing, machine counts, staff presence, Free Dry, jobs intake, machine issues — plus email/SMS to the caller and warm transfer with context — not a script farm that invents store hours. |
| Payroll, scheduling, and deduction mail in separate inboxes | Payroll gates, timesheet checks, schedule gaps, and deduction tracking in the ops cockpit Unemployment notices and garnishment mail get a gate before money moves — beside floor work, not lost in email. |
| Email threads + spreadsheets for follow-ups | Role work queue, comms gates, matters, checklists Owner / manager / field / HR lanes with approve-before-send — work does not vanish into inbox archaeology. |
| Static pricing pages + manual loyalty tables | Live balance, loyalty, and WDF pricing bridges Customer sites stay on your brand while live LaundryOS data powers balance, tiers, and $/lb — no stale PDFs. |
| A dozen vendor logins for one chain | One multi-tenant operator cockpit Card, drop-off, staff, HVAC checks, and AI phone in one product — built for 3–30+ stores, not one counter. |
See the cockpit on your store count, card systems, and drop-off volume.
It's a working demo on your numbers, run by people who operate stores — not a slide deck and a follow-up sequence.
